Head of Student Experience
The Role:
Blackpool and The Fylde College (B&FC) is looking for an ambitious and student-centred leader to take forward our vision for an outstanding student experience. This is a unique opportunity to influence every stage of the student journey at one of the UK’s most respected Further and Higher Education colleges. The post is full-time and based across our campuses on the Fylde Coast.
Your Responsibilities Will Include:
- Driving the Student Experience Strategy: Lead the implementation of B&FC’s Student Experience Strategy in alignment with the 2025–2030 Strategic Plan, ensuring it delivers measurable improvements in engagement, retention, and progression across all areas of the student journey.
- Championing the Student Voice: Develop and embed effective mechanisms for capturing student feedback and insights, ensuring the student voice influences institutional decision-making and continuous improvement.
- Enhancing Student Engagement & Belonging: Oversee the delivery of enrichment activities, campaigns, events, and co-curricular initiatives that foster community, belonging, and personal development, working collaboratively with internal teams and the Students’ Union.
- Leading Student-Facing Services: Provide strategic leadership for key student support services, including Learning Resource Centres and careers education, ensuring provision is high quality, inclusive, and aligned with regulatory and quality benchmarks.
- Using Insight to Drive Improvement: Harness data and analytics to monitor student satisfaction, behaviour, and engagement - translating insights into targeted initiatives and contributing to internal performance reviews, quality assurance, and access and participation planning.
Why Join Us?
You’ll be joining a progressive, sector-leading institution recognised for its technical excellence, high student success rates, and commitment to social mobility. As part of the College’s strategic leadership, you will have the opportunity to influence and innovate at scale - leading services that make a meaningful impact on student lives and outcomes.
We’re proud of our inclusive and ambitious culture, and we’re looking for someone who shares our values and believes in the power of education to change lives.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so if this exciting leadership role aligns with your values and experience, please submit your application by Thursday 16 October 2025.
Interviews will take place w/c 3 November 2025.
Rewards and Benefits
Blackpool and The Fylde College is proud to be Great Place To Work® Certified™
- Enhanced leave allowance of 43 days (full-time equivalent), inclusive of bank holidays
- Opportunity to purchase additional annual leave
- Competitive pension scheme:
- Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
- Local Government Pension Scheme (LGPS) - 15.4% employer contribution
- Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
- Agile working opportunities
- Enhanced Family friendly policies
- Extensive wellbeing provision including, but not limited to:
- Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
- Occupational Health
- FREE Flu Vouchers for those not entitled through the NHS
- FREE eye tests
- Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
- FREE healthy breakfast
- Sports facilities including fully equipped gym and discounted memberships
- Health and beauty salon
- Trim Trails on Campus (guided routes for walks)
- Onsite food outlets and Starbucks at subsidised rates
- FREE car parking
- Car lease scheme
- Cycle to work scheme
- Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email jobs@blackpool.ac.uk should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click here
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